If users encounter an issue, Valve will take a look and determine whether or not there is anything that needs to be fixed. The after diagnosing the device and doing any needed repairs, the fixed device will be sent back. Naturally, users can send in Steam Decks that are both covered by the warranty and not covered by the warranty. Valve says it won’t charge for repairs if the warranty covers the problem. If it’s not covered by warranty, then users will have a couple options. They can have Valve repair the device for a fee if a repair is possible. Or they can ask for the device back and Valve will ship it back as is. In the latter case, users would need to find another way to repair the device.
Steam Deck repair centers are an alternative to self-repair
Out of warranty repairs are a great option if you need them. But they’re not the only option. Valve launched its repair parts store through iFixit earlier this year. So if you end up with an out of warranty repair, you can always opt to repair it yourself instead. Provided that the repair is for a part that can actually be purchased and replaced. And of course provided you know how to do the repair and can complete the task. Or at the very least know someone who can. Valve highlights some common issues that would be covered under warranty and some obvious non-warranty issues. Physical damage, isn’t covered by warranty. So if you drop the Deck and break the screen, this will cost you. If however you start experiencing problems with the input, then this is a warranty issue and Valve should cover it for free. As long as it finds that no physical damage caused the input to malfunction.
